Question 1

What does your company do?

Accepted Answer

We are a professional cleaning service that takes care of our clients and listens to their needs. We clean both residential and commercial spaces.

Question 2

What locations do you service?

Accepted Answer

We clean spaces in Hamilton, Toronto, and the Greater Toronto Area.

Question 3

What time do you operate?

Accepted Answer

8am to 5pm, 7 days a week.

Question 4

What products do you use for cleaning?

Accepted Answer

We use eco-friendly products — mainly vinegar and baking soda.

Question 5

Are you okay with pets?

Accepted Answer

We are okay with pets as long as they are trained and do not jump up on our staff.

Question 6

Does someone need to be home while we provide cleaning services?

Accepted Answer

It is up to you as the client — whatever you are most comfortable with!

Question 7

Are you insured and bonded?

Accepted Answer

Yes, we are insured and bonded. Bonding insurance offers a way to recover money, goods, or services that are lost due to theft or a broken contract.

Question 8

What are the prices for your cleaning services?

Accepted Answer

$30 per hour + tax per person for the first deep cleaning, and then the regular cleaning fee will be evaluated after the first assessment.

Question 9

Under what conditions will you not offer cleaning services?

Accepted Answer

If your place is contaminated with bed bugs, we will not service your place due to risk of contamination. We also do not do your laundry or clean your fridge — we only clean visible areas.

Question 10

How do I pay for the cleaning service?

Accepted Answer

We accept e-transfer.

Question 11

What if something gets broken when my place is cleaned?

Accepted Answer

We have a low rate of breaking objects. However, if something gets broken when your place is cleaned, we will let the owner know immediately and do our best to fix and/or replace the item. We are also insured for broken objects.

Question 12

How do you clean delicate items or surfaces?

Accepted Answer

Depending on the client and the object, people usually let us know how they would like their item or surface cleaned, and we adhere to these specifications. However, if you do not have any requests, we will also know how to clean it.

FAQ

Frequently asked questions